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ABOUT US

FAQs

• Is there a minimum contract period?
• eSlip commit to consistent high service levels and to demonstrate their confidence in their service levels  do not require their customers to commit to a minimum term.

• How do I transfer my payroll to eSlip?
• Transferring to eSlip is simple, just sign our one page quotation and send us three reports (Employee Basic Details, P11 PAYE and P11 NIC). If we need anything else we will contact you and talk you through it.

• I am a new start business. Can you guide me through the process of getting a payroll started?
• Just ask for our five minute guide for new start businesses. If you have any further queries after this, our experienced staff will be able you to help you through the process.

• Are there any set-up fees?
• In the vast majority of cases there are no set up fees.  For larger more complex payrolls this would be subject to specification.

• Are there any extra charges?
• NO.  We charge per payslip, for BACS money transfer (if required) and postage, that’s all

• How do you handle starters?
• Seamlessly, just email us the new employees’ details and their start date and we will do the rest including online in year filing. At no extra charge.

• How do you handle leavers?
• Just email us the employee leave date and where you wish their P45 to be sent.  We will do the rest including online in year filing.

• What is Online In Year Filing?
• Where we advise HMRC on your behalf of any P45s issued and of all your new starters.  This saves you the time of sending of the employer’s copy of the P45s/P46s.

• Where do the payslips get sent?
• Typically payslips are posted back to a client’s main office.  We also will separate payslips and send them to different satellite offices and even directly to employees’ home addresses.

• What happens if I have a last minute change?
• Just phone us or email us and we will make the change for you and rerun the payroll and payslips if necessary – at no extra charge.

• What support will I get?
• All eSlip’s support is based in the UK. Simply ring our client support number and you will be talking to the team that handles your payroll.

• What happens if I miss the deadline?
• To make life easy for you, we supply a personalised schedule for you of all the pay dates for the current tax year.  So you know when to send us overtime figures etc.  If you are late, we will remind you and still make sure the payroll is run on time.

• How safe is my data?
• Your data is encrypted and stored on our own secure servers.

• Can I have electronic payslips?
• As standard we email all our clients PDF copy payslips in the same format as the security envelopes we post out.  Indeed you will receive these ahead of time so you can check them and still make last minute changes if you have forgotten something. 

• Can I have extra copies of P60s?
• Yes.  We supply as standard PDF copy P60s in the same format as the original security envelope ones. The copies are clearly marked “Duplicate” to comply with HMRC rules.

Contact: eSlip Payroll Services 1 The Courtyard, Pledgdon Hall, Henham CM22 6BJ Telephone: 0800 0437547 Email us